("My Ultimate" will run most Tuesdays and will feature any topic that hops into my head. The views expressed here do not necessarily reflect those of the other New England Mamas. . . although they should).
Late last week, we lost our internet connection. One minute, I was checking my email, the next minute. . .blam! Nothing.
Husband called our esteemed (cough, cough) digital internet company (rhymes with FlomFlast) who told us we'd have to wait four days before the could get a service person to come to our home.
Four days. Four days! Gee, thanks for the service!
The night before the service call, we received an automated phone confirmation that changed the time of our call from between 2pm-5pm to between 11am-1pm. We made sure we were home until 1pm, at which time I called the company, only to be told, "Sorry! The phone call must have been in error! You need to wait from 2pm-5pm!"
And we waited, and waited. I called them at 4pm. Was told that they'd be there by 5pm.
Called at 5pm; was told that I would hear from someone within 30 minutes with an exact time.
At 5:30pm, I called again and was told that, not only was no one on their way, the call had been canceled internally at 4:45pm.
Would I like to reschedule?
I went ballistic.
The service person got a little nervous and decided to see if she could figure out the problem on her end. I handed the phone to my husband because I was ready to start talking in a devil-voice to her.
Five minutes later, the internet was back. All she had to do was push a button on her end to reset our internet connection.
Now, one would think that "Push the Reset Button" would be something that FlomFlast would do before scheduling an expensive, time-consuming service call, but what do I know?
I'm just the customer.